Refund policy

  1. Eligibility for Returns
    We strive for your complete satisfaction with our products. However, if you are not entirely satisfied, you may return products under the following conditions:

  • Products can be returned within 7 days from the date of delivery.

  • Items must be unused, unopened, and in their original packaging with all seals intact.

  • A valid receipt or proof of purchase is required for all returns.

  1. Non-Returnable Items
    Certain items are non-returnable for hygiene and safety reasons, including but not limited to:

  • Products that have been opened or used.

  • Items not in their original condition or packaging.

  • Any item not returned within the specified return window.

  1. Return Process
    To initiate a return:

  • Contact Us: Reach out to our Customer Service team at
    📞 +971505266611 or 📧 info@omorfo.ae
    with your order number and reason for return.

  • Once approved, we will arrange product collection.

  • Return shipping costs are the responsibility of the customer, except in cases where the product is defective or incorrect.

  1. Refunds

  • Refunds will be processed within 7–10 business days after inspection of returned items.

  • Refunds will be made to the original payment method.

  1. Exchanges
    If you need to exchange a defective or damaged item for the same product:

  • Notify our Customer Service team at 📞 +971505266611 within 48 hours of receiving the product.

  • Upon approval, you will receive instructions on how to proceed with the exchange.

  1. Exceptions
    Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately at
    📞 +971505266611 or 📧 info@omorfo.ae.
    We will arrange for the return and replacement at no additional cost to you.

  2. Contact Information
    For any questions or concerns regarding your order, shipping, or returns, please contact our Customer Service team:

  • Email: info@omorfo.ae

  • Phone: +971505266611

  • Business Hours: 08:00 AM – 08:00 PM